- When the video is playing, hover over or pause the video.
- Click “Settings” (the gear icon ⚙ next to “CC”) on the bottom of the video.
- Click “Subtitles/CC.”
- Choose one of the language options.
What is Mass General Brigham Patient Gateway?
Mass General Brigham Patient Gateway is a secure electronic portal that helps you better manage your own health or the health of a family member. Patient Gateway allows you to do these things and more:
- Communicate with your health care team
- Schedule appointments
- Participate in virtual visits
- Review your medications and renew prescriptions
- View lab or test results
- Read visit notes and after-visit summaries
- Request referrals
- Pay your bill
- Read health and wellness information
Logging in to Mass General Brigham Patient Gateway
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If you have an email address, you can find your username and reset your password by clicking the "Forgot Username" and "Forgot Password" button on the login screen.
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If you do not have an email address, please call the Patient Gateway Technical Support at 800-745-9683 for help.
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For more information, please watch this video.
Activating or Deactivating Your Mass General Brigham Patient Gateway Account
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If you are 18 years or older, you can enroll online. To begin the enrollment process, click here
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If you are teenager between the ages of 13 and 17, you must receive an activation code from the clinic or Technical Support first. Also, your accounts must be associated with the account of a parent or guardian.
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Children under the age of 13 cannot create an account for themselves. Their parent/guardian must obtain Patient Care Representative (PCR) access. See 'Getting Access to Another Person’s Health Information through Patient Gateway' below for more information.
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If you have any trouble enrolling, contact the Technical Support online or by calling 800-745-9683.
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For more information on how to enroll with a link or activation code, please review this tip sheet or watch this video.
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For more information on how to enroll without a link or activation code, please review this tip sheet or watch this video.
Activation code is a temporary code that helps you create a Patient Gateway account. Two-factor authentication code is used to log in to your account.
If you started the enrollment process online, but did not successfully complete enrollment, your enrollment request will be processed by the Technical Support staff. They may contact you to confirm your identity. You will then receive an email with a link to complete your enrollment. This may take 3-5 business days.
If you would like to deactivate your Patient Gateway account, go to ‘Your Menu’ and search for “security settings.” Then, select “account deactivation page” and click “Deactivate.” If you need help you can also contact the Technical Support online or by calling 800-745-9683.
Getting Access to Another Person’s Health Information through Patient Gateway
To access another person’s health record through Patient Gateway, you will need to become their Patient Care Representative (PCR). A PCR must be at least 18 years old. If you already have a Patient Gateway account, you will continue to use the same username and password to access the other person’s records. If you do not already have a Patient Gateway account, you will need to enroll.
NOTE: Being a PCR is not the same as being a healthy care proxy.
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If the adult patient already has their own Patient Gateway account, the patient can send you an invitation from their Patient Gateway account by clicking here and logging in. They can also go to “Your Menu,” search for “Sharing Hub” and click “Manage friend and family access.” Once you accept the invitation, you will have access.
If the adult patient does not have their own Patient Gateway account, you can:
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Request access during patient’s next appointment or
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Contact the Technical Support at 800-745-9683 . The patient must be available to give verbal consent. The request will be reviewed and if approved, access will be granted within 1 – 2 business days.
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Request access during patient’s next appointment or
Contact the Technical Support at 800-745-9683.. The request will be reviewed and if approved, access will be granted within 1 – 2 business days.
Submit a request online by completing the “Patient Care Representative (PCR) access request for a minor” form.
Request access during patient’s next appointment or
Contact the Technical Support at 800-745-9683.. The request will be reviewed and if approved, access will be granted within 1 – 2 business days.
PCR access to an adult patient does not end until requested by the PCR or the patient.
PCR access to a child 0-12 will become limited at 11:59 pm the day before the child’s 13th birthday. These restrictions are in place to protect teen’s privacy and confidentiality in accordance with Massachusetts law.
PCR access to a teen 13-17 will end at 11:59 pm the day before the child’s 18th birthday, when requested by the PCR or when the teen becomes an emancipated minor.
System Requirements
To have the best and most secure experience using Patient Gateway, we ask that you use a recent version of a modern browsers such as Microsoft Edge, Chrome, Firefox or Safari.
No, there are no special security settings required to use Patient Gateway.
Yes, there are two ways to access Patient Gateway on your mobile device:
There is a mobile app available for Android and iPhone. You can download it for free from the Apple App Store or Google Play Store.
If you do not wish to download the app, you may access Patient Gateway by entering www.patientgateway.org in your mobile browser.
Virtual Visits
Virtual visits are a way to meet online with your doctor by video. To take part in a Virtual Visit, you need a computer (with a webcam), a tablet or mobile device with the Zoom application downloaded.
It’s as easy as 1, 2, 3 Step 1: Login, Step 2: Connect, Step 3: Start your virtual visit.
The Mass General Brigham Virtual Visit Program will allow you to meet with your doctor or care provider through video chat on a computer or a mobile device. It is the same world-class Mass General Brigham care but from home, work, or from any other private location.
Contact your doctor’s office to find out if they are doing Virtual Visits.
If this is your first Virtual Visit, you will need to download and install the Zoom video application to the computer, tablet or smartphone you want to use for your visit. You can find the application for download in the Apple Store, Google Play, or directly from Zoom.
If you want to use a mobile device or tablet for your Virtual Visit, download the Mass General Brigham Patient Gateway app. If you plan to use a Windows or Mac computer, please use Chrome, Firefox, or Safari browser to log in to Patient Gateway at the time of your virtual visit.
Viewing and paying my bills
Yes. If your provider uses online billing, you will be able to pay your bill online.
To pay a bill for another patient using Patient Gateway, you must have been listed as the patient's guarantor on the date of the appointment. To pay an account that you are not listed as the guarantor, you can select Pay As Guest on the Patient Gateway login page.
Pay as Guest allows you to make a payment on an account without requiring you to login to patient gateway. Enter the billing account number and billing account holder’s last name to locate the billing account. Please contact the billing department customer service number on the billing statement for billing assistance.
Patient Gateway Technical Support does not have access to billing information and cannot assist with billing questions. If you have billing related questions, please call the phone number on your billing statement.
Please see additional contact information below.
| Name | Phone |
|---|---|
| Mass General Brigham | 617-726-3884 |
| Boston Dermatology and Laser Center | 617-722-4100 |
| Boston Eye Surgery and Laser Center - Boston | 508-534-7583 |
| Boston Eye Surgery and Laser Center - Plymouth | 508-534-6027 |
| Boston Eye Surgery and Laser Center - Cape Cod | 508-534-6027 |
| Boston Health Care for Women Inc | 617-739-1151 |
| Boston West Cardiology | 781-894-1199 |
| Cape Cod Eye Surgery and Laser Center | 508-534-6027 |
| Centre Dermatology and Aesthetic Medicine | 857-282-1300 |
| Commonwealth Obstetrics and Gynecology | 855-871-7324 |
| Commonwealth Radiology Associates | 617-726-4272 |
| Dana-Farber Cancer Institute | 866-408-4669 |
| Dermatology Consultants at Newton Wellesley | 617-969-0210 |
| Edward Busick M.D. | 781-647-0855 |
| Essex Neurological Associates | 978-532-8010 |
| Eye Center of the North Shore | 978-599-1871 |
| Family Care Associates | 781-235-1606 |
| Gastroenterology Health Care | 617-969-1227 |
| HandSurgery PC | 857-282-1100 |
| Howard Goldberg M.D. | 781-598-4040 |
| Krauss Dermatology | 781-416-3500 |
| Levinson-Harris Medical Group | 857-282-1200 |
| Martin Richler M.D. | 781-891-1447 |
| Massachusetts Eye and Ear | 617-573-3135 |
| Medical Associates of Greater Boston | 508-820-8383 |
| Micro Surgical Eye Consultants | 978-531-4400 |
| New England Ear Nose and Throat | 617-910-0368 |
| New England Hematology Oncology | 617-658-6050 |
| New England Orthopedic Specialists | 857-238-6367 |
| Newton Wellesley Eye Associates | 617-964-1050x19 |
| Newton Wellesley Dermatology | 781-237-4827 |
| Newton Wellesley OB GYN | 617-332-2345 |
| Newton Wellesley Urology PC | 617-643-1700 |
| North End Waterfront Health Center | 617-643-8800 |
| North Shore Cardiovascular Associates | 866-832-6946 |
| Opthalmaic Consultants of Boston | 800-649-0733 |
| Orthopedics New England | 508-655-0471 |
| Pediatric Associates of Wellesley | 781-736-0040 |
| Pediatric Health at Chestnut Hill | 617-244-6000 |
| Plymouth Laser and Surgery Center | 508-534-6027 |
| Professional Services | 617-724-7748 |
| Putnoi Eye Care (Waltham) | 781-894-2020 |
| Putnoi Eye Care (Wellesley) | 781-235-5100 |
| Root Family Medicine | 508-465-3434 |
| Saltzman Urology | 617-332-0116 |
| Sanphy Podiatry Group | 781-596-0703 |
| Wellesley Primary Care Medicine | 781-431-2345 |
| Wellesley Womens Care | 617-965-4120 |
| Xuan Zhang M.D. | 617-527-5528 |
How do I request and view an estimate?
An estimate is the predicted amount you will pay for a medical service based on what patients have been charged in the past, with or without insurance.
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For questions regarding Mass General Brigham estimates, contact the Patient Financial Experience Team at 617-726-3884, option 2. Click here for more information.
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For questions regarding Dana Farber Cancer Institute estimates, contact a Dana-Farber Financial Counselor at 617-582-9820. Click here for more information.
Estimates are valid for 90 days.
Estimates provided are based on average patient charges for the type of service, procedure or test. It is only an estimate – your actual charges may be higher or lower than the estimate depending on various factors (e.g. general health, unforeseen complications, length of stay).
If your final bill is greater than the estimate, you will be billed for the difference. If your final bill is less than the estimate, your account will be credited.
The Commonwealth of Massachusetts requires that a patient pay a surcharge whenever the patient liability for a visit is greater than or equal to $10,000. This surcharge percentage changes every October 1st. The surcharge is not included in this estimate and will need to be added when your account is settled. Please refer to the website here for additional information and current rates.
If your question is not answered click here to contact Mass General Brigham Patient Gateway Technical Support.